Theodoor Early-Access Pilot Limited Warranty and Return Policy

30-Day Pilot Return

A purchased pilot unit may be returned for any reason within 30 days after delivery for a full refund of the purchase price.

• Contact Doorbotics within the 30-day period and return the unit and included components.
• Normal wear from reasonable pilot use is acceptable.
• Doorbotics will provide a prepaid standard U.S. return-shipping label.
• The refund will be issued to the original payment method after the returned unit is received.
• Third-party installation, removal, expedited shipping, and property-modification costs are not included in the refund unless required by law.

Loaned or no-cost evaluation units remain the property of Doorbotics and must be returned when the pilot ends. The 30-day purchase-return right applies only to purchased units.

Two-Year Limited Warranty

Doorbotics warrants the pilot unit to the original pilot participant for two years from delivery. During that period, Doorbotics will address covered problems at no charge using the remedy it determines is most appropriate.

What is covered

• Defects in materials, workmanship, electronics, or supplied components.
• Functional failures during normal use on the Doorbotics-approved door.
• Reasonably needed replacement mounting tape, approved fasteners, buttons, boards, and strike-plate components.
• One complete-unit replacement for accidental damage during the two-year warranty period.

How Doorbotics may resolve a covered problem

• Provide remote troubleshooting or updated instructions.
• Send a replacement component or installation material.
• Repair the unit.
• Replace the unit.
• Refund the purchase price if Doorbotics cannot restore reliable operation within a reasonable time.

Replacement terms

• A replacement may be new, refurbished, or a functionally equivalent revised version.
• A replacement does not restart or extend the original two-year warranty period.
• Doorbotics pays standard U.S. shipping for approved warranty repairs and replacements. International shipping is handled case by case.
• Doorbotics may require the participant to return failed parts or the original unit using a supplied prepaid label.

What Is Not Covered

• Loss or theft.
• Intentional damage, misuse, or use contrary to the supplied instructions.
• Damage or functional failure caused by misuse, unauthorized modifications or repairs, or installation or use on a door that Doorbotics has not approved.
• Use on a different door without a new compatibility review.
• Cosmetic damage that does not affect operation.
• Automatic upgrades or exchanges for future product versions.

Installation, Compatibility, and Safety

• Use Theodoor only on the door approved for the pilot and follow the supplied installation instructions.
• If screws, door hardware changes, or other permanent work are needed, use a qualified installer.
• Stop using Theodoor and contact Doorbotics if it becomes loose, behaves unexpectedly, damages the door, or interferes with normal manual operation.
• The door must remain manually operable. Theodoor must not be relied upon as the only means of emergency access or egress.
• Compatibility approval is based on the door information provided to Doorbotics. A different door may require a new review.

How to Request a Return, Repair, or Replacement

• Email hello@doorbotics.com with the purchaser’s name, order information, unit serial number if available, and a short description of the request.
• Include photos or a short video if they can be captured safely and would help explain the issue.
• Doorbotics will confirm the next step and provide any shipping instructions.
• Warrantor: Doorbotics Inc.
• Mailing address: Contact support email below
• Support: hello@doorbotics.com